Terms & Conditions

SOLWET – Terms & Conditions for Sale of Products

Effective Date: 24.09.2026. These Terms & Conditions apply to the purchase of products, machinery, equipment, tools, electrical goods, non-electrical goods, spare parts, and related products purchased through www.solwet.com, by quotation, purchase order, email, telephone, WhatsApp, or any other authorised sales channel of SOLWET. By placing an order, making payment, accepting delivery, or otherwise purchasing products from SOLWET, the purchaser (“Buyer”, “Customer” or “Consignee”) acknowledges that these Terms, together with the applicable quotation, proforma invoice, tax invoice and product-specific terms, form the basis of the sale. Where a product-specific quotation or written warranty contains terms that specifically apply to that product, those terms will apply to that product in addition to these general Terms.

1. Product Categories Covered

A. HDPE  Pipe Welding Equipment

  • HDPE butt fusion machines
  • HDPE electrofusion machines
  • Electrofusion welding machines
  • Hydraulic pipe fusion machines
  • Manual and automatic fusion equipment

B. Pipe & Fabrication Machinery

  • Pipe threading machines
  • Pipe bending machines
  • Pipe cutting machines
  • Pipe grooving machines
  • Pipe fabrication equipment

C. Construction Equipment

  • Construction machinery
  • Road construction equipment
  • Compaction equipment
  • Cutting and drilling equipment

D. Material Handling Equipment

  • Trolleys
  • Lifting equipment
  • Material handling machinery
  • Hydraulic equipment
  • Industrial movement equipment

E. Industrial & Workshop Tools

  • Power tools
  • Hand tools
  • Industrial tools
  • Workshop equipment
  • Cutting tools
  • Drilling equipment

F. Automotive Tools & Equipment

  • Automotive workshop equipment
  • Vehicle service tools
  • Hydraulic equipment

G. Electrical & Electronic Products

  • Electrical machines
  • Motors
  • Controllers
  • Sensors
  • Heating elements
  • Electrical accessories
  • Electronic components

H. Pergola, Awning & Outdoor Products

  • Aluminium pergolas
  • Motorised louvered pergolas
  • Retractable awnings
  • Motors
  • Controllers
  • LED lighting systems
  • Aluminium structures
  • Fabrics

I. Spare Parts & Accessories

  • Motors
  • Bearings
  • Belts
  • Blades
  • Cutters
  • Scrapers
  • Wires
  • Cables
  • Switches
  • Nuts, bolts and fasteners
  • Other replacement parts and consumable items.

2. Prices & Quotations

  1. Prices displayed on the website are subject to change without prior notice.
  2. Unless specifically stated otherwise, the price applicable to an order shall be the price confirmed in the quotation, proforma invoice, or order confirmation issued by SOLWET.
  3. Website prices may differ from prices quoted for bulk orders, institutional orders, project orders, or customised requirements.
  4. Quotations are valid only for the period specifically mentioned in the quotation.
  5. If no validity period is mentioned, SOLWET may revise the quotation after a reasonable period due to changes in:
    • manufacturer pricing;
    • raw-material costs;
    • exchange rates;
    • taxes;
    • freight;
    • availability;
    • specifications; or
    • other commercial factors.
  6. Taxes, freight, insurance, installation, commissioning, and other charges shall be payable as specifically mentioned in the quotation/order.
  7. Unless specifically stated otherwise, Ex-Works / freight/delivery terms will be as mentioned in the applicable quotation or invoice.

3. Payment Terms

  1. Payment terms shall be as specified in the quotation or proforma invoice.
  2. SOLWET requires 100% advance payment for selected products, customised products, special-order products, imported products,s or products specifically manufactured/procured against an order.
  3. An order shall be treated as confirmed only after receipt of the required payment and acceptance of the order by SOLWET.
  4. Bank charges, payment gateway charges or other transaction charges, where applicable, shall be dealt with as stated in the quotation/order.
  5. For customised, project-specific or special-order products, cancellation after procurement/manufacturing may be restricted to the extent stated in the quotation.

4. Order Acceptance

An online order, enquiry, purchase order, quotation acceptance or payment does not automatically constitute final acceptance of the order.SOLWET reserves the right to confirm, modify or decline an order where necessary because of:

  • product availability;
  • pricing errors;
  • specification discrepancies;
  • manufacturer discontinuation;
  • supply limitations;
  • incorrect product information;
  • shipping restrictions; or
  • other genuine commercial or operational reasons.

If SOLWET cannot fulfil an accepted order, the customer will be informed, and any eligible amount received for the unfulfilled product will be handled in accordance with the applicable order terms and law.

5. Product Specifications

  1. Product specifications, dimensions, photographs, colours, weights, capacities and technical information are provided for identification and general guidance.
  2. Manufacturers may modify specifications, components, design, colour or appearance without prior notice.
  3. The actual product appearance may differ from the photographs shown on the website.
  4. Images may be illustrative and may show accessories that are not included in the standard product package.
  5. The customer should verify the technical specification, capacity, voltage, phase, frequency, dimensions, pipe range, application, and included accessories before ordering.
  6. Where a technical specification is critical to the customer’s application, the customer should obtain written confirmation from SOLWET before placing the order.
  7. Minor manufacturing variations that do not materially affect functionality shall not ordinarily constitute a product defect.

6. Electrical & Electronic Products

Electrical and electronic products require particular care. Unless a product-specific warranty expressly states otherwise:

  1. Electrical/electronic components are warranted only to the extent specifically stated for that product.
  2. Motors, controllers, PCBs, sensors, displays, switches, heating elements, transformers, power supplies, drivers, relays, contactors and other electronic/electrical components may have manufacturer-specific warranty conditions.
  3. Warranty does not cover damage caused by:
    • incorrect voltage;
    • voltage fluctuation;
    • phase imbalance;
    • incorrect electrical connection;
    • reverse polarity;
    • improper earthing;
    • water/moisture;
    • overheating;
    • short circuit;
    • power surge;
    • unauthorised modification;
    • improper installation;
    • incorrect operation; or
    • use contrary to the manufacturer’s instructions.
  4. A suitably qualified person should carry out electrical installation.
  5. Where required, suitable protection such as MCB, RCCB/RCBO, surge protection, proper earthing and appropriate cable sizing should be provided by the customer.
  6. Unless expressly included in writing, electrical installation, wiring, civil work, commissioning and site electrical work are not included in the product price.

7. Consumable & Wear Parts

The following are normally treated as wear-and-tear or consumable items, unless the applicable product warranty specifically states otherwise:

  • blades;
  • cutters;
  • scrapers;
  • heater elements;
  • heating plates;
  • drill bits;
  • grinding wheels;
  • cutting wheels;
  • belts;
  • bearings;
  • seals;
  • wires;
  • cables;
  • fuses;
  • batteries;
  • tyres/wheels;
  • fabrics;
  • LED components;
  • other consumable parts.

Normal wear and tear is not considered a manufacturing defect.

8. Machinery Warranty

Where a product carries a warranty, the warranty period will be stated on the product page, quotation, invoice, warranty card or other applicable documentation. Unless otherwise specifically stated, the standard warranty, where applicable, is conditional and limited to six (6) months from the date of invoice. Warranty is subject to:

  • correct installation;
  • proper operation;
  • appropriate maintenance;
  • use within specified capacity;
  • compliance with operating instructions; and
  • absence of unauthorised modification or repair.

A warranty does not automatically mean replacement of the complete machine. At SOLWET’s discretion, an eligible warranty claim may be addressed by:

  • repair;
  • replacement of the defective component;
  • replacement of the relevant part; or
  • another appropriate remedy.

9. Specific Exclusions from Warranty

Unless specifically confirmed in writing for a particular product, warranty does not cover:

  • physical damage;
  • accidental damage;
  • misuse;
  • overloading;
  • incorrect operation;
  • improper installation;
  • unauthorised repairs;
  • modification;
  • tampering;
  • normal wear and tear;
  • consumables;
  • damage caused during transportation after handover to the carrier;
  • voltage fluctuation;
  • electrical surge;
  • water ingress;
  • corrosion;
  • rust;
  • damage caused by environmental conditions;
  • use outside manufacturer’s specifications.

10. No Warranty on Certain Components

Unless specifically mentioned otherwise in writing, no warranty is provided on consumable or wear components, including heater/mirror assemblies, cutter/trimmer blades, cutter/trimmer motors, wires, cables, belts, bearings, nuts, bolts, hardware and similar items subject to normal wear. For clarity, this clause does not exclude any mandatory rights or remedies applicable under law.

11. Service & Repair

  1. Warranty service, where applicable, will generally be carried out at the designated SOLWET service/factory location unless otherwise agreed in writing.
  2. On-site repair/service is not included unless specifically mentioned in the quotation.
  3. Transportation of machinery to and from the service location may be the customer’s responsibility unless otherwise agreed.
  4. Labour, transportation, accommodation and other expenses for outstation/on-site service, where requested and agreed, may be charged separately.
  5. Service will normally be provided during applicable working days and working hours.
  6. Availability of spare parts may depend upon manufacturer availability.

12. Non-Electrical Products

For non-electrical products, warranty, if any, applies only to the specific defect or component covered by the product warranty. Non-electrical products may include:

  • hand tools;
  • mechanical tools;
  • hydraulic equipment;
  • lifting equipment;
  • trolleys;
  • pipe accessories;
  • mechanical components;
  • structural products;
  • aluminium products;
  • fabricated items;
  • spare parts;
  • accessories.

Damage caused by misuse, overloading, incorrect assembly, improper storage, corrosion, impact, modification, or normal wear is not covered unless specifically stated.

13. Customised / Made-to-Order Products

Products manufactured, modified, fabricated or procured specifically according to customer requirements may be treated as customised/special-order products.

Examples include:

  • customised machinery;
  • special dimensions;
  • customised fabrication;
  • project-specific equipment;
  • customised pergolas;
  • customised awnings;
  • special colours;
  • special electrical configurations;
  • modified machinery;
  • products procured specifically against a confirmed order.

Once manufacturing/procurement has commenced, cancellation, modification or return may not be possible except as agreed by SOLWET and subject to applicable law. The customer is responsible for confirming:

  • dimensions;
  • specifications;
  • colour;
  • quantity;
  • electrical requirements;
  • installation location;
  • access requirements; and
  • other project requirements

before production/procurement begins.

14. Pergola & Awning Products

For pergolas, awnings and similar outdoor structures:

  1. Dimensions must be confirmed before manufacturing.
  2. Site measurements provided by the customer must be accurate unless SOLWET has separately undertaken a site measurement.
  3. Structural fixing depends upon the condition and strength of the supporting wall, slab, beam or structure.
  4. The customer is responsible for providing suitable structural support unless structural work is expressly included in the quotation.
  5. Colour and fabric appearance may vary slightly from photographs or digital representations.
  6. Outdoor products may naturally experience changes in appearance due to sunlight, weather, dust and environmental conditions.
  7. Motors, controllers, LED systems and electrical components are subject to their applicable warranty conditions.
  8. Civil work, electrical work, drainage, waterproofing, painting and structural strengthening are excluded unless specifically stated.
  9. Wind, storm, heavy rain, falling objects and other extreme weather events may cause damage and are not automatically treated as manufacturing defects.

15. Delivery & Dispatch

  1. Dispatch time will be as stated in the quotation/order confirmation.
  2. Tentative dispatch may be approximately 5 working days from receipt of advance payment, where applicable, but actual dispatch depends upon product availability and manufacturing/procurement requirements.
  3. Special-order and customised products may require additional time.
  4. Dispatch timelines are estimates unless a firm delivery commitment has been expressly provided in writing.
  5. Delays caused by transporters, railways, logistics providers, natural events, government restrictions, strikes, shortages or other circumstances beyond SOLWET’s reasonable control will not automatically constitute a breach of contract.

16. Transportation & Transit Risk

Where the quotation specifies Ex-Works, Delhi, factory/godown dispatch or similar terms, responsibility and risk relating to transportation will be governed by the agreed delivery terms.Where the customer arranges the transporter:

  • the customer/consignee is responsible for selecting the transporter;
  • transit insurance should be arranged by the customer where required;
  • SOLWET should not be held responsible for loss or damage occurring after handover to the customer’s nominated transporter, subject to applicable law and the agreed delivery terms.

Where SOLWET arranges transportation, responsibility for transit issues will be determined according to the agreed shipping terms and applicable law.

17. Inspection at Delivery

The customer/consignee should inspect the package and product immediately upon delivery. Where there is visible:

  • damage;
  • shortage;
  • broken packaging;
  • missing components; or
  • apparent transit damage,

the customer should:

  1. photograph/video the package before opening;
  2. record the damage/shortage on the delivery receipt where possible;
  3. retain the packaging;
  4. notify SOLWET promptly; and
  5. provide photographs, videos and supporting documents when requested.

This procedure helps SOLWET investigate transit and delivery claims.

18. Wrong Product / Missing Product / Manufacturing Defect

If the customer receives a product materially different from the product ordered, or a product with an apparent manufacturing defect, the customer should contact SOLWET promptly with:

  • order/invoice number;
  • product details;
  • photographs;
  • video where necessary; and
  • description of the issue.

After verification, SOLWET may provide an appropriate remedy such as repair, replacement of a defective component, replacement, or refund where applicable and legally required.

19. Returns & Exchanges

Because SOLWET supplies machinery, industrial equipment, tools, special-order goods, and project-specific products, returns are not automatically available for every product.Return/exchange eligibility depends on:

  • product category;
  • whether the product is standard or customised;
  • whether it has been used;
  • whether installation has occurred;
  • reason for return;
  • condition of the product;
  • applicable warranty;
  • applicable quotation/order terms; and
  • applicable law.

Products cannot be returned merely because the customer selected an unsuitable specification where SOLWET supplied the product exactly according to the confirmed order. However, this clause does not restrict any return, replacement, refund or other remedy that cannot lawfully be excluded.

20. Cancellation

Before dispatch/manufacturing/procurement, a cancellation request may be considered depending on the product and order status. Cancellation may be restricted after:

  • manufacturing has started;
  • a special-order product has been procured;
  • customised fabrication has commenced;
  • product has been dispatched; or
  • third-party procurement commitments have been made.

Any eligible refund will be processed after applicable deductions permitted under the applicable order terms and law.

21. Refunds

Where a refund is applicable:

  1. Refunds will generally be made through the original payment method or another permitted method.
  2. Processing time may depend on the payment gateway/bank.
  3. Refunds for cancelled, returned, or defective goods will be subject to verification and the applicable product/order terms.
  4. Any legally non-refundable charges will be treated in accordance with applicable law.

22. Installation & Commissioning

Unless expressly mentioned in the quotation, installation, commissioning, demonstration, civil work, electrical wiring, plumbing, foundation work, structural work and site preparation are not included in the product price. Where installation is offered separately:

  • scope will be specified in the quotation;
  • site readiness shall be the customer’s responsibility;
  • additional site work may be chargeable;
  • delays caused by an unprepared site may affect the installation schedule.

23. Customer’s Responsibility

The customer is responsible for ensuring that:

  • the selected machine is suitable for the intended application;
  • the operator is appropriately trained;
  • the required electrical supply is available;
  • adequate space is available;
  • appropriate safety measures are followed;
  • manufacturer’s operating instructions are followed;
  • machinery is maintained properly;
  • applicable PPE and safety procedures are followed.

SOLWET does not recommend operating machinery contrary to the manufacturer’s instructions or safety requirements.

24. Product Use & Safety

Industrial machinery and tools should only be operated by trained personnel. The customer must follow:

  • manufacturer’s manuals;
  • electrical safety requirements;
  • installation instructions;
  • operating limits;
  • maintenance schedules; and
  • applicable workplace safety requirements.

SOLWET shall not be responsible for damage resulting from operation outside the manufacturer’s specified application or capacity, subject to applicable law.

25. Product Images & Appearance

All product photographs, drawings and illustrations on www.solwet.com are for general representation. There may be differences in:

  • colour;
  • finish;
  • packaging;
  • control panel;
  • accessories;
  • labels;
  • dimensions;
  • design;
  • component manufacturer; or
  • appearance.

Actual product specifications applicable to the customer’s order will be those confirmed in the quotation/order/invoice and applicable manufacturer documentation.

26. Manufacturer Changes

Manufacturers may change:

  • design;
  • components;
  • software;
  • control systems;
  • electrical components;
  • accessories;
  • colour;
  • packaging;
  • model configuration

without prior notice. Such changes will not necessarily constitute a defect where the supplied product meets the applicable confirmed specification.

27. Spare Parts

Availability of spare parts depends upon:

  • manufacturer availability;
  • model;
  • product age;
  • discontinued models; and
  • supply conditions.

Where an original part is unavailable, SOLWET may offer a compatible alternative where technically appropriate and accepted by the customer.

28. Technical Support

Technical support may be provided through:

  • telephone;
  • WhatsApp;
  • email;
  • video;
  • service centre support,

depending on the product. Technical guidance provided remotely is based on information supplied by the customer and should not replace professional site inspection where required.

29. Warranty Claim Procedure

For a warranty claim, the customer may be required to provide:

  • invoice;
  • serial number;
  • model number;
  • photographs;
  • videos;
  • description of failure;
  • operating conditions;
  • installation details; and
  • other information reasonably required for diagnosis.

SOLWET may inspect or test the product before determining whether the issue is covered under warranty.

30. Warranty Does Not Transfer Automatically

Unless expressly stated otherwise, warranty applies to the original purchaser and the product identified in the invoice. Transfer of ownership, resale, rental, or commercial redistribution may affect warranty eligibility unless confirmed in writing.

31. Force Majeure

SOLWET shall not be responsible for delay or inability to perform caused by circumstances beyond its reasonable control, including:

  • natural disasters;
  • flood;
  • fire;
  • epidemic/pandemic;
  • war;
  • civil disturbance;
  • government restrictions;
  • transport disruption;
  • strikes;
  • supply-chain disruption;
  • manufacturer shutdown;
  • shortage of raw materials;
  • major power disruption; or
  • other circumstances beyond reasonable control.

32. Limitation of Liability

To the extent permitted by applicable law, SOLWET’s liability in relation to a product shall be limited to the remedies applicable to that product under the relevant sale, warranty and applicable law.SOLWET shall not be responsible for indirect or consequential losses such as loss of production, loss of business, loss of profit or project delay where such exclusion is legally permissible. Nothing in these Terms is intended to exclude or limit any liability or consumer remedy that cannot legally be excluded or limited.

33. Buyer Acceptance

By placing an order or making payment against a quotation, proforma invoice or tax invoice, the buyer confirms that they have had an opportunity to review:

  • product specifications;
  • price;
  • payment terms;
  • delivery terms;
  • warranty;
  • applicable product-specific conditions; and
  • these general Terms & Conditions.

The applicable mandatory provisions of law will prevail over any inconsistent contractual provision.

34. Governing Law & Jurisdiction

These Terms shall be governed by the laws applicable in India. Subject to any mandatory jurisdiction provided by applicable law, disputes shall be subject to the jurisdiction specified in the applicable quotation/invoice or, otherwise, the competent courts having jurisdiction over the place of business of SOLWET.

35. Changes to Terms

SOLWET may update these Terms from time to time to reflect changes in:

  • products;
  • business practices;
  • technology;
  • applicable laws;
  • warranty policies; or
  • operational requirements.

The version applicable to an order will generally be the version incorporated into or referred to by the applicable order/quotation/invoice, subject to applicable law.

37. Important Special Conditions for Machinery

For machinery and equipment, the buyer should confirm the following before payment:

Model:
Capacity:
Working range:
Voltage:
Phase:
Frequency:
Motor rating:
Pipe range/working range:
Included accessories:
Warranty:
Installation:
Delivery terms:
Freight:
Taxes:

Once the quotation/order is confirmed, subsequent changes requested by the buyer may result in additional cost or delay.

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